Jeff responded to my freaked out emergency call when water from my washing machine damaged my hardwood floors and I didn t know whether the water was from the machine problem or a plumbing problem. Jeff was diplomatic, kind, intelligent, investigatory, non-judgemental, helpful and informative. He called when he said he would; he arrived when he said he would. He solved my problem. A disaster turned into a lovely, informative experience. These are some of the reasons he gets all A s on Angie s list and left with home made cookies from me. Thanks again Jeff.